LM
Lwazi M
1 reviews | Active since Oct 2013
24 Sept 2022, 21:40
Cash back delayed
Old Mutual: Dear LP MGULWA,69253P***. Premium Back of R1200.84 will be paid into your bank account in 3 working days. No reply SMS. FSP&Ins. T&Cs
I received this message on the 20th Sept about cash back to be deposited in 3 days but I never received anything on the 3rd day. My account number *** Capitec. Please assist
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
24 Sept 2022, 21:41Dear Lwazi
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply24 Sept 2022, 21:41
Official
Dear Lwazi
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
LM
Lwazi M's updateReviewer Update
27 Sept 2022, 09:08I have sent account details to old mutual yesterday as per request and there was no confirmation whether email was received.
LM
Lwazi M's update27 Sept 2022, 09:08
Reviewer Update
I have sent account details to old mutual yesterday as per request and there was no confirmation whether email was received.
Old Mutual's replyOfficial
27 Sept 2022, 09:57Good day Lwazi
I receive the bank details and the cash back was referred for payment. The matter is currently in authorising. I will confirm as soon as the payment is finalised later today.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
I receive the bank details and the cash back was referred for payment. The matter is currently in authorising. I will confirm as soon as the payment is finalised later today.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply27 Sept 2022, 09:57
Official
Good day Lwazi
I receive the bank details and the cash back was referred for payment. The matter is currently in authorising. I will confirm as soon as the payment is finalised later today.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
I receive the bank details and the cash back was referred for payment. The matter is currently in authorising. I will confirm as soon as the payment is finalised later today.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,