Cash back
Old mutual send me a sms on Monday that they had payed in my cash back and will be in my bank account within 3days. Since today I didn't received any cash back. I called,, email and complained about it on Facebook. Now they told me I have to wait for 10days to resolve this and my money was payed in an account thats not mine or my husband. Apperently they don't have my right bank details but what I don't understand is that they deduct my premiums every month. Now they expect me wait for a further 10 days. I'm so dissapointed
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Old Mutual's replyOfficial
16 Aug 2019, 15:44Dear Mrs Adonis
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply16 Aug 2019, 15:44
Official
Dear Mrs Adonis
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,