Case for the Ombudsman!!!
My Wife has been a client of Old Mutual for over 17 years now, diligently paying her premiums every month. She called them, and advised that she had missed one month debit order (Jan 2018), but that they can double debit her account the next month. When Feb 2018 came, they only took one debit order, and Mar 2018 None at all. Now they claim the policy lapsed and was cancelled!!! All our policies are with Old Mutual, and I will be cancelling every single one of them. Seeing you can just cancel policies as and when you feel like it!!!
Dear Alwyn
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and contact your wife directly to resolve the matter.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Dear Alwyn
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and contact your wife directly to resolve the matter.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Dear Alwyn
We received confirmation that the policy was reinstated as per the cover revival request. Once again please accept our sincere apology for this matter.
Kind regards
Belinda Hunt
Complaints Management
Best regards,
Dear Alwyn
We received confirmation that the policy was reinstated as per the cover revival request. Once again please accept our sincere apology for this matter.
Kind regards
Belinda Hunt
Complaints Management
Best regards,