Case: CEB*** bad service
This morning I've try phoning old mutual insurance on this number ********** 000 the 1st time I was on the phone for 13 min without speaking to someone 2 nd time for 9min without speaking to someone what's the use of this call centre. .. This claim was submitted last year early December 2018 till to date the every same claim not finalized yet. I've being phoning @ emailing old mutual ...... Bad bad .... Ref no. RE: Policy: ********** ********** 3 | Case: CEB ********** 156-2 | Customer: MNR Hand Off - Old Mutual Enquiry [RAP ********** ]
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Old Mutual's replyOfficial
07 Feb 2019, 11:16Dear Peter
Thank you for bringing this matter to our attention. Please accept my sincere apology for the poor service you experienced in this regard.
This matter is being investigated and I will be in contact with you.
Regards
Carol Olckers
Complaints Management
Old Mutual
Thank you for bringing this matter to our attention. Please accept my sincere apology for the poor service you experienced in this regard.
This matter is being investigated and I will be in contact with you.
Regards
Carol Olckers
Complaints Management
Old Mutual
Old Mutual's reply07 Feb 2019, 11:16
Official
Dear Peter
Thank you for bringing this matter to our attention. Please accept my sincere apology for the poor service you experienced in this regard.
This matter is being investigated and I will be in contact with you.
Regards
Carol Olckers
Complaints Management
Old Mutual
Thank you for bringing this matter to our attention. Please accept my sincere apology for the poor service you experienced in this regard.
This matter is being investigated and I will be in contact with you.
Regards
Carol Olckers
Complaints Management
Old Mutual