***** case

I am very disappointed with the service I received from Old Mutual. A policy was opened without my consent, which is a serious matter. In February, I visited the branch and opened ***** case regarding this issue, but until today I have not received any feedback, resolution, or refund. I expected Old Mutual to handle ***** matters urgently and professionally, but the lack of communication and assistance has caused me stress and frustration. Customers deserve proper service, transparency, and timely responses, especially in cases involving unauthorized policies and money deductions. I request immediate investigation, feedback on my ***** cases, and a full refund of all money taken without my permission. You can also make it shorter for Facebook or Google review if you want.