A
Amanda
1 reviews | Active since Sept 2024
14 Jul 2025, 08:46
***** case
I opened a ***** case last year October till today I have not received feedback. I had an unknown policy deduction for 5years.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
14 Jul 2025, 08:55Good day Amanda A,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply14 Jul 2025, 08:55
Official
Good day Amanda A,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
A
Amanda's updateReviewer Update
23 Jul 2025, 10:04Thank you so much for the prompt response. Everything was sorted within 8 working days and I have received my refund.
A
Amanda's update23 Jul 2025, 10:04
Reviewer Update
Thank you so much for the prompt response. Everything was sorted within 8 working days and I have received my refund.
Old Mutual's replyOfficial
23 Jul 2025, 10:17Good day Amanda, w e are pleased to hear you are satisfied with our services and will inform the relevant department of your compliment. Thank you for your efforts, we appreciate your feedback shared.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply23 Jul 2025, 10:17
Official
Good day Amanda, w e are pleased to hear you are satisfied with our services and will inform the relevant department of your compliment. Thank you for your efforts, we appreciate your feedback shared.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management