Careless and unprofessional

My frustration is that I have been self employed for over a year and have spinal injuries of which a very seriously spine operation will be done in a few weeks; My doctor gave me a letter stating than I can no longer perform duties whether it be for a company or self employed. I was advised to apply for a disibility grant as well. I app**** for I'll health with old mutual as I have 2 retirement annuity police with them. They rejected my application due to not working for a company as they requested a letter from my employer. I explained to them that I am self employed and cannot submit the letter that they require but to rather escalate my application to the ombudsman and that was on 28 February 2024. They are so unprofessional and careless with the fact that I am in a financial depressed and suffers tremendously with back pain but nobody of their company even bothered to communicate asking how I am doing. Instead I received a SMS which stated that my dispute has been declined due to the fact that I cannot produce a letter from an employer. I was bluntly told to wait until I turned 55 of which is in 2 years and I am not even sure if I will survive the operation. I was even declined in taking out a loan against my policies. I am ever so sorry that I invested with OLD MUTUAL and therefore don't advise anyone to take out any policy with them. They simply just don't care about you at all