lM
lazarus M
1 reviews | Active since Sept 2018
15 Jul 2020, 02:08
Careful with OLD MUTUAL !!!!!!
I have been trying since May to cancel my focused investment with Old mutual, but alas they play hide and seek. First send a signed letter to instruct us, I did. Next I follow up, we are swamped with emails cause of Covid , ok next we are sorry, next send us signed letter to instruct us that you want to cancel. Surely , how long does it take to cancel a policy? Why need a signed letter all of a sudden? I wonder then, what will happen should I die. Will the intended beneficiaries get the payout?
I think I was misinformed about OM.
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Old Mutual's replyOfficial
10 Nov 2020, 08:44Good day Lasarus
We received your review.
We note from our records that this matter was finalised and your policies cancelled. We sincerely apologise for the inconvenience caused to you in this regard. We trust that future dealings with Old Mutual will be more positive.
Regards
Customer Complaints Management
We received your review.
We note from our records that this matter was finalised and your policies cancelled. We sincerely apologise for the inconvenience caused to you in this regard. We trust that future dealings with Old Mutual will be more positive.
Regards
Customer Complaints Management
Best regards,
Old Mutual's reply10 Nov 2020, 08:44
Official
Good day Lasarus
We received your review.
We note from our records that this matter was finalised and your policies cancelled. We sincerely apologise for the inconvenience caused to you in this regard. We trust that future dealings with Old Mutual will be more positive.
Regards
Customer Complaints Management
We received your review.
We note from our records that this matter was finalised and your policies cancelled. We sincerely apologise for the inconvenience caused to you in this regard. We trust that future dealings with Old Mutual will be more positive.
Regards
Customer Complaints Management
Best regards,