Can't get my own money or answers

The service I am receiving from the call center on ***is pathetic. I am attempting to confirming why provident fund is not being paid out.

I was retrenched and it's been 29 days since I was exited from the fund. All I want to do is speak to an agent and find out why it is takin this long?

I have called, sent Facebook messages, emailed, sms and whatsapped but I received either no reply or get told I dont exist

I was also the portfolio manager for the superfund at my previous job and was attempting to change the details to the HR Manager but to no avail.

The worst place ever. I will never invest or use this company again