LW
Lizelle W
1 reviews | Active since Sept 2017
12 Aug 2020, 14:43
Can't get hold of someone to help
I called the customer care line, holds forever.... and then no answer. Called 3 different branches in 3 different towns. Don't pick up or call back. I just want bankdetails to deposit my unpaid debit order. I don't want my policy to be stopped. Can someone PLEASE call me back! And no where on your website do you have an option to see bankdetails or what to do when payment didn't go through. ***
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Old Mutual's replyOfficial
13 Aug 2020, 08:45Dear Lizelle Willemse
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply13 Aug 2020, 08:45
Official
Dear Lizelle Willemse
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management