Can't follow instruction on debit orders and incorrectly collect debit orders.

Ther systems are old and broken. You get a policy with them and then the first month they debit you a full month before the policy has to start. The second month, they don't collect at all and I only received a sms 10 days later saying I have not paid my premium that you, as Old Mutual, had to collect. Even worse is that you are not honest with your advisors about the problem and give them the run around as well. Its a real shame since I have been getting excellent service from my Old Mutual Representative, its main corporation that seems to be the problem.

Something does not seem right at this Old place that is anything but mutual.