Cant access online portal, now I need to speak to somebody who doesn't work at night

The idea of an online portal is probably so that I can find my information myself. And it's probably so that I do not have to deal with Call Centre. I can enter their online portal, but get an error when retrieving my information. Now they need to verify me telephonically (but, I have been verified when I could log in).

So, I arrived home now from work, but nobody works in their Call Centre at 22:15. So, they want to chit chat, while my employer wants me to work - because that is their Call Centre hours...I can't chit chat on my employers expense.

So, why do they offer online portals, if they need to sort out everything over the phone?

Then, please just send me my policy documentation to my email address - I don't have time during my work hours to chat to you, and if you're not available, when I have the time, then we'll need to handle this electronically, via email, which is the reason why I wanted it from the online portal myself.