1 reviews | Active since May 2012
I personally do not have an Old Mutual account, however one of their clients have given them MY email address instead of her own , I do not even know this person, I am constantly receiving this person's personal money account notifications, and other spam emails addressed to her since March of this year, which is reckless of them, I thought you are supposed to protect your clients personal information? Your lack of professionalism and attention to detail is really quite shocking. I have called them and notified them of the mistake and they assured me it was corrected, but not surprisingly it was actually not amended, I have since sent close to 10 emails to advise them or their error. I have even sent their client an sms to tell her to rectify her details with them, and STILL TO DATE I am receiving emails intended for someone else! What more should I do to fix YOUR mistake, its really starting to infuriate me now. Please would someone get in touch with me, to get the relevant details, and correct this. Thanks
Thank you for letting us know of this matter. We will investigate this with our Money Account department and revert to you with feedback.
Kind regards
KareemahSulayman
Old Mutual Complaints Management
Best regards,
Thank you for letting us know of this matter. We will investigate this with our Money Account department and revert to you with feedback.
Kind regards
KareemahSulayman
Old Mutual Complaints Management
Best regards,
Good day Tracy
Our Finance department has contacted you and awaiting for you to respond.
Kind regards
KareemahSulayman
Old Mutual Complaints Management
Best regards,
Good day Tracy
Our Finance department has contacted you and awaiting for you to respond.
Kind regards
KareemahSulayman
Old Mutual Complaints Management
Best regards,
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