Cannot transfer fund out

The service from Old Mutual is appalling. I have been trying to transfer my TFSA to another service provider for 4 months. Logging tickets and sending emails is a complete waste of time. When you get through on the phone, they put you on hold while they "gather information" for 30 minutes, then come back with "we will contact you", but never do. The worst financial services organization I have dealt with in South Africa. I suggest you invest elsewhere, unless you like paying fees for sub index performance. Once you give them your money, you will not be able to get it back.