Cannot provide voice recording

<p>I wished to reinstate my Retirement Annuity., and the following happened:</p> <p>I called Mr Riaan Smith on 22 June 2016 whereby he<br />advised me that I have until end of August 2016, when the policy will be 12<br />months. He then emailed me documents for completion.</p> <p>I then draw your attention to the email from MR Kim Janse Van Rensburg<br />dated 29 August 2016 who informed me that the incorrect forms were sent to<br />me and he sent me the correct forms.</p> <p>I then emailed Riaan asking why he sent me the wrong forms, and that i will<br />be taking action against him should i fall outside the 12 months because of<br />his actions. To date I have not received a reply.</p> <p>My next question, is why did Kim Janse Van Rensburg not advise me that i am<br />wasting my time if I was outside the 12 months?</p> <p>Shanaaz Scholtz is adamant that i cannot reinstate the policy, but cannot tell me when exactly did my policy's 12<br />months expire, and I requested the telephone recording of my conversation<br />between Riaan and myself.</p> <p>If this policy is not reinstated because of negligence and delay on Old<br />Mutual's part, rest assured I will be taking this higher.</p> <p>Riaan emailed me on 19 September advising that he is in the process of obtaining the recording. Today is 11 OCtober and nothing yet!!!</p> <p> </p> <p>What is the delay?</p> <p>Looking forward to your response.</p>