Cannot perform their job

ON THE 30/09/2015 I WENT INTO THE BRANCH TO CANCEL MY POLICY, FIRSTLY THEY WHERE SO IN A HURRY TO GO HOME NO ONE WANTED TO ASSIST ME EVEN THOUGH IT WAS A HALF AND HOUR BEFORE CLOSING, THEY THEN GAVE THE REQUEST TO A GENTLEMEN THAT I THINK WAS NOT FULLY TRAINED AND THE MORE CLUED UP PEOPLE WHERE TO BUSY GETTING READY TO LEAVE, HE THEN ASSISTED ME BUT I RECEIVED A MESSAGE THE NEXT DAY TO SAY SOME OF THE DOCUMENTS ARE OUTSTANDING. I HAD TO DRIVE BACK TO THE STORE AND YET AGAIN BAD ATTITUDE SO I TOLD THEM THAT I HAVE TO FILL IN A SURRENDER FORM. THEY DIDN'T KNOW WHAT THAT WAS INSTEAD THE LADY WAS TO WORRIED ABOUT HER CELLPHONE AND GETTING GET CONTACTS AND DOWNLOADING SOME INFORMATION, SHE THEN ASKED THE LADY NEXT TO HER ABOUT THE FORM AND THAT LADY HAD A VERY BAD ATTITUDE INSTEAD OF TREATING ME LIKE A CUSTOMER SHE TREATED ME LIKE I AM 12 YEAR OLD. I AM VERY DISAPPOINTED IN THE SERVICE AND FEEL LIKE I WANT TO CANCEL ALL MY POLICIES WITH THIS ORGANISATION. I DO NOT EVENS WANT TO REFER YOU TO ANY OF MY COLLEAGUES BECAUSE OF THE SHOCKING SERVICE, I HAVE BEEN A OLD MUTUAL POLICY HOLDER FOR ALMOST 8 YEARS AND THIS SERVICE IS PATHETIC. AGENT THAT HELPED ME IS NT LEDIKWANYANE