CM
Craig M
1 reviews | Active since Jan 2012
07 Sept 2026, 16:32
Cannot cancel a Will - custody fees charged
I have tried to cancel a will that I had with Old Mutual, but it seems impossible to cancel. They keep charging me a custody fee, even though I submitted my cancellation forms. The person I engaged with back then is no longer with the company.
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Old Mutual's replyOfficial
07 Sept 2026, 16:59Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply07 Sept 2026, 16:59
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management