CANNOT AFFORD TO PAY THEIR BENEFICIARY (DECEASED)

My late mother had a policy with Old Mutual. Claiming for burial was a nightmare and to date, they still don't want to pay despite all efforts of submitting relevant documents in time. Instead I have been sent from pillar to post and had to use our family funds for burial. Their excuses are to keep sending me continuous Sm's's which I have comp**** with any of their request. Is this the service that everybody gets from Old Mutual? Do I need to refer someone to Old Mutual business?<br> It looks like their administrator keeps loosing faxes from his/her machines as he/she keeps on ordering me several times to re-fax. I was not advised to collectively bring along with me the relevant documents to accompany my claim. Every time I visit them a new personnel asks me new information which they are possession of. Is it maybe too much for old mutual to bury my mother? I hope they will stick to their business principles as advertised. 48 hours maximum I reckon. Now it has been a month since she was buried and does not look like their are in a process because every day it is a new claim inquiry. Their references number to the claim is: CE***. policy number: ***/ ***