NS
Nomcebo S
1 reviews | Active since Dec 2024
24 Dec 2024, 04:09
Cancelling my Claim it's a struggle till today
I thought people were exaggerating about poor service from Old Mutual. Now I'm seeing flames , they are showing me their real colours. I advise no one to join old Mutual... It's 2 months now without being helped, they will promise to Call you back knowing very well that they are lying they won't 🤥🤥 I REPEAT if you want to be safe don't join OLD MUTUAL
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Replies (1)
Old Mutual's replyOfficial
24 Dec 2024, 07:12Good Day Nomcebo,
We’re genuinely sorry to hear about your experience and appreciate you taking the time to share your feedback.
This is certainly not the level of service we strive to provide.
We understand that waiting two months for assistance is frustrating and unacceptable.
Please know that we take your concerns seriously, one of our complaint assessors will reachout to you, to help resolve this issue.
Regards Old Mutual Complaints Management
We’re genuinely sorry to hear about your experience and appreciate you taking the time to share your feedback.
This is certainly not the level of service we strive to provide.
We understand that waiting two months for assistance is frustrating and unacceptable.
Please know that we take your concerns seriously, one of our complaint assessors will reachout to you, to help resolve this issue.
Regards Old Mutual Complaints Management
Old Mutual's reply24 Dec 2024, 07:12
Official
Good Day Nomcebo,
We’re genuinely sorry to hear about your experience and appreciate you taking the time to share your feedback.
This is certainly not the level of service we strive to provide.
We understand that waiting two months for assistance is frustrating and unacceptable.
Please know that we take your concerns seriously, one of our complaint assessors will reachout to you, to help resolve this issue.
Regards Old Mutual Complaints Management
We’re genuinely sorry to hear about your experience and appreciate you taking the time to share your feedback.
This is certainly not the level of service we strive to provide.
We understand that waiting two months for assistance is frustrating and unacceptable.
Please know that we take your concerns seriously, one of our complaint assessors will reachout to you, to help resolve this issue.
Regards Old Mutual Complaints Management