SM
Soloko M
1 reviews | Active since Jan 2022
06 Oct 2025, 18:00
Cancelled Policy Refund
Cancelled all my policies at Old mutual in july submitted my bank details on the same day but they still deducting from my payslip i have not received a refund they are deducting even when the policy was cancelled 3 months ago with out any refund .its fustrating went to brackenfell branch last week was to it may take up to 14 days for me to get my refund .how can you take money from people without refunding.
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Old Mutual's replyOfficial
06 Oct 2025, 18:13Good day Soloko M, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply06 Oct 2025, 18:13
Official
Good day Soloko M, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management