Cancelled policy no refund yet

Good day<br> <br> On Wednesday 21st January 2015 I visited the KC Old Mutual branch to cancel my savings policy of R1500.00. Alice who assisted me at that time advised that it was past the cut off date to cancel so they would debit the R1500 from my account and then credit my account 10 working days later. It's now the 12the working and it doesnt reflect. I called the branch now and spoke to Candice who advise that there was no credit back into my ccount set up so I need to go back to their branch with a bank statment showing that it was debited and prove of ID. My frustration is why must i go back to the branch. The reason for me calling is that I need my money back. Surely its not fair to wait another 10 working days !