SM
Sannie M
1 reviews | Active since Aug 2021
14 Apr 2025, 11:10
Cancelled policy
I have cancelled my investment with old mutual before the 15th of March and they still deducted money on my payslip, I sent the payslip and proof of account and they still have not refunded me my money, I want my money back, their Facebook is even useless
Helpful (0)
Replies (6)0
Replies (6)
Old Mutual's replyOfficial
14 Apr 2025, 11:31Hi Sannie,
Due to the method of payment being a salary deduction, we have no control over the premiums that will be deducted from your pay slip over 3 consecutive months however, it will be automatically refunded.
Thank you for your patience and understanding during this process.
Regards
Old Mutual Complaints Management
Due to the method of payment being a salary deduction, we have no control over the premiums that will be deducted from your pay slip over 3 consecutive months however, it will be automatically refunded.
Thank you for your patience and understanding during this process.
Regards
Old Mutual Complaints Management
Old Mutual's reply14 Apr 2025, 11:31
Official
Hi Sannie,
Due to the method of payment being a salary deduction, we have no control over the premiums that will be deducted from your pay slip over 3 consecutive months however, it will be automatically refunded.
Thank you for your patience and understanding during this process.
Regards
Old Mutual Complaints Management
Due to the method of payment being a salary deduction, we have no control over the premiums that will be deducted from your pay slip over 3 consecutive months however, it will be automatically refunded.
Thank you for your patience and understanding during this process.
Regards
Old Mutual Complaints Management
SM
Sannie M's updateReviewer Update
14 Apr 2025, 14:51How long will it take for my money to be refunded.
It's been 14 days now and still I have not received my money
It's been 14 days now and still I have not received my money
SM
Sannie M's update14 Apr 2025, 14:51
Reviewer Update
How long will it take for my money to be refunded.
It's been 14 days now and still I have not received my money
It's been 14 days now and still I have not received my money
SM
Sannie M's updateReviewer Update
14 Apr 2025, 14:51You just love ****ming people unnecessarily
SM
Sannie M's update14 Apr 2025, 14:51
Reviewer Update
You just love ****ming people unnecessarily
Old Mutual's replyOfficial
14 Apr 2025, 14:56Hi Sannie,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply14 Apr 2025, 14:56
Official
Hi Sannie,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
SM
Sannie M's updateReviewer Update
14 Apr 2025, 17:58Problem is that you keep saying the same thing here but there's no emails or any other feedback provided.
It's been a month now
It's been a month now
SM
Sannie M's update14 Apr 2025, 17:58
Reviewer Update
Problem is that you keep saying the same thing here but there's no emails or any other feedback provided.
It's been a month now
It's been a month now
Old Mutual's replyOfficial
14 Apr 2025, 18:01We are very sorry for the delay and we know how frustrating this must be. We can assure you that we are following up regarding this.
Old Mutual's reply14 Apr 2025, 18:01
Official
We are very sorry for the delay and we know how frustrating this must be. We can assure you that we are following up regarding this.