Cancellation/Premium

<p>I cancelled my policy with old mutual in the middle of the month of June 2017. However, they debited my account for an amount equal to the premium that I used to pay. I logged a quiry two weeks before now and they assured me that my money will be credited back into my account after 5 working days. I called threafter as I still have not recived my money and the lady I spoke to told me that it processed and it should be in my account the next day. Two days later still no money and called them again yesterday and they told me that IT IS STILL LYING IN THEIR SYSTEM!!!!</p> <p>How? When? Why?!!! They told me it has been processed and now it is still lying in their system?</p> <p>I then requested that they pay me back before the end of business of which they assured me that it will be done , but still nothing. This is an inconvenience on my finances and I do not appreciate thie service I am being given in this regard. I am glad I cancelled the policy and I will not go back for any other products they might have.</p>