Cancellation or premium and Refund

I have requested for a cancellation of my Retirement Annuity on the 7th of October 2015 .I have also submitted the surrender forms together with supporting documents .Till this day I have not received any confirmation of the cancellation .<br> <br> --CCC***-- Tracking number .Policy number :***2 policy number <br> <br> Can someone please confirm the cancellation is writing and also ensure that my account is debited this month .Should you wish to call me please only do so between 1 :30 pm and 2pm weekdays .<br> <br> Your corporation will be highly appreciated .<br> <br> Regards<br> Rebecca