Cancellation of policy and still waiting for my money

Morning My name is Louiza Tshabalala ID ********** 502084 I had a 2in1 policy with old mutual and went to their branch on the 20 of January to cancell it... they told me my money will be in my account within 5 working days...after the period nothing, i went to the branch last Saturday and the consultant was just useless i can't tell what she said but what i remember i will wait for another 5 day...i have bills to pay by the end of this month!!! I NEED MY MONEY PLEASE.. that policy debited money...please add it on the money i must have