Cancellation of policy

I have never been so disappointed in my life. I have been a of Old Mutual before but this is bad. I cancelled my policy on 01 July 2015 at the branch and I was told that I will be paid the surrender amount after 15 working days. I am still waiting for the surrender amount even today. It is not a lot of money but it is mine. I have called the call centre on many occasions and I did not get trough. I also called Friday, 30 July 2015. I was told that there are no outstanding requirements and they could not explain why the surrender amount is not paid yet. I have wasted a lot of money trying to get hold of Old Mutual. The team leader Elizabeth said that there we processing the request when I called even now I am still waiting, It is now 24 working days. This shows that Old Mutual does not care about their clients and have empty promises. They cannot even reach the turn around time that they gave me. They promised to call me on Monday the 3rd and they did not. Momentum is much better than you guys. I cancelled a policy with them on 28 July 2015. I sent an email and a consultant called me back to finalise the surrender. The money was in my account on 29 July 2015. What is your problem?