Cancellation of Policy

Good day,<br> On 13th June 2015 I went to one of Old Mutual branches to cancel my policy, the consultant who helped me sent me an email with a Transaction Summary Report attached, on the 17th i called the call centre and was told it would take 15 days, yesterday I called in again to find out what's going on with my pay out and I was told they going to find out and im still waiting.<br> Hope to get a urgent reply.