Cancellation of policies

On 15 January 2018 I visited OldMutual offices at Clearwater Office Park Block F,Boksburg.I was helped by a Senior Financial Advisor Linda Erasmus,I signed a paper to cancel two of my policies and left.I made an enquiry via sms to the Advisor as to when will the money be paid,she reponded and said the process is out of her hands and could take some time because it is a cancellation.Today 30 January I phoned the customer tel no to enqiure about the payout,the lady said both my policies were still active.She then asked for a reference no and I told her OldMutual did not give me one.Then I gave her the Advisors cell no and she tried to phone her but there was no answer.She said I must try to get a reference no from the Advisor myself.I then phoned OldMutual but the Advisor was not in and the person whom I spoke to couldnt help me,said I must phone the Advisor she is working from home and everything will be on her computer.I then sent a sms to her requesting a reference no she responded by saying I must follow up with OldMutual and requested me to never contact her again in future.She also said that she did fax the documents the very same day.To me this kind of service from an Advisor is un acceptable.I then e mailed the complaints dept of OkdMutual telling them the same situation.They at least responded that they will come back to me in 48 hours.