Cancellation of funeral policy
Good Day
I have been trying to cancel my funeral policy with old mutual for the past month. When I email i get no responses, when i call i hold for 20 minutes or more, when I finally get someone i am then transferred to 50 other people it is ridiculous and then they have a nerve to try and deduct the premium again in December despite my efforts to cancel the funeral cover.
Can someone assist with this as I have been with old mutual for almost two years and the service is appalling considering how much I pay.
Policy Number OMG69668P***
Regards Blanche Nolitha Mnyamana
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
03 Jan 2020, 11:22Dear Nolitha Mnyamana
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Carol OlckersOld Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Carol OlckersOld Mutual Complaints Management
Old Mutual's reply03 Jan 2020, 11:22
Official
Dear Nolitha Mnyamana
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Carol OlckersOld Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Carol OlckersOld Mutual Complaints Management
's updateReviewer Update
03 Jan 2020, 15:18Good Day
I am still awaiting for someone to contact me, surely it does not take that long to appoint an agent to call me and get the matter resolved and to cancel my policy, these are the delay tactics i was here to complain about..
Regards
Nolitha Mnyamana
I am still awaiting for someone to contact me, surely it does not take that long to appoint an agent to call me and get the matter resolved and to cancel my policy, these are the delay tactics i was here to complain about..
Regards
Nolitha Mnyamana
's update03 Jan 2020, 15:18
Reviewer Update
Good Day
I am still awaiting for someone to contact me, surely it does not take that long to appoint an agent to call me and get the matter resolved and to cancel my policy, these are the delay tactics i was here to complain about..
Regards
Nolitha Mnyamana
I am still awaiting for someone to contact me, surely it does not take that long to appoint an agent to call me and get the matter resolved and to cancel my policy, these are the delay tactics i was here to complain about..
Regards
Nolitha Mnyamana