KN
Karabo N
1 reviews | Active since Jan 2021
19 May 2025, 15:18
Cancellation of bogus cover
I enquired about a funeral cover with a consultant that came to my workplace. The lady was nice and explained all the covers she had available. I asked for a quote and she made me choose a quote and i was asked to accept OTP and Bank Verification and I was promised to that no money will come out of my account. Please can someone assist with cancellation of whatever cover was taken.
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
19 May 2025, 16:09Good day Karabo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 May 2025, 16:09
Official
Good day Karabo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
KN
Karabo N's updateReviewer Update
19 May 2025, 20:07Thank you, I will wait for your call.
KN
Karabo N's update19 May 2025, 20:07
Reviewer Update
Thank you, I will wait for your call.
Old Mutual's replyOfficial
20 May 2025, 07:01Thank you for your patience and understanding.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply20 May 2025, 07:01
Official
Thank you for your patience and understanding.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
KN
Karabo N's updateReviewer Update
21 May 2025, 07:32Hi,
Please furnish me with any updates.
I need to have this policy cancelled as soon as possible.
KInd regards,
Karabo Nxele
Please furnish me with any updates.
I need to have this policy cancelled as soon as possible.
KInd regards,
Karabo Nxele
KN
Karabo N's update21 May 2025, 07:32
Reviewer Update
Hi,
Please furnish me with any updates.
I need to have this policy cancelled as soon as possible.
KInd regards,
Karabo Nxele
Please furnish me with any updates.
I need to have this policy cancelled as soon as possible.
KInd regards,
Karabo Nxele
Old Mutual's replyOfficial
21 May 2025, 08:58Good day, Karabo.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply21 May 2025, 08:58
Official
Good day, Karabo.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management