1 reviews | Active since May 2013
Cancellation of a policy
<p>I opened a funeral policy in april/may 2016 when I received the policy wording the was so many errors in dates of births and all. talked several times with the person who helped me apply.I then decided to cancel the policy. received a cancellation email and sms. Why is the still deductions on my payslip? when I cancelled it was even witjing the 30 day thingy and was told I wont be refunded as the was no debit as yet. now explain to me why are the deductions now? please refund my money</p>
Dear pmorakenembahe
Thank you for bringing this to our attention. We are sorry to hear that you were not explained why the dedcution has still gone off. We will contact you today to assist.
regards
Coleen Aanhuizen
Complaints Management
Dear pmorakenembahe
Thank you for bringing this to our attention. We are sorry to hear that you were not explained why the dedcution has still gone off. We will contact you today to assist.
regards
Coleen Aanhuizen
Complaints Management
received a call around 10am and the lady promised to send an email with details......12 hours later still waiting
so much for customer service
received a call around 10am and the lady promised to send an email with details......12 hours later still waiting
so much for customer service
Ok I emailed exatly 3 days ago.still no reply
how many days does it take to get a reply? or attendtion?
Ok I emailed exatly 3 days ago.still no reply
how many days does it take to get a reply? or attendtion?