KM
Kopano M
1 reviews | Active since May 2022
01 Sept 2025, 15:33
Cancellation of a funeral policy
Call centre agent by the name of Acwengile gave poor assistance Want cancel my funeral policy with Old Mutual Gave my identity number Gave my full names Gave correct cell phone number Gave 3 of my emails “apparently they don’t have either of them “ *ALL I WANT IS FOR THEM TO CANCEL THIS FUNERAL POLICY PERIOD*
I am so livid right now 😡😡😡😡😡
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
01 Sept 2025, 15:49Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply01 Sept 2025, 15:49
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
KM
Kopano M's updateReviewer Update
01 Sept 2025, 18:55I would very appreciate that
As I want to cancel this policy sooner.
I don’t want another debit order going off my account month end of September.
As I want to cancel this policy sooner.
I don’t want another debit order going off my account month end of September.
KM
Kopano M's update01 Sept 2025, 18:55
Reviewer Update
I would very appreciate that
As I want to cancel this policy sooner.
I don’t want another debit order going off my account month end of September.
As I want to cancel this policy sooner.
I don’t want another debit order going off my account month end of September.
Old Mutual's replyOfficial
01 Sept 2025, 18:59Good day, Kopano.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply01 Sept 2025, 18:59
Official
Good day, Kopano.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management