Cancellation enquiry

RE: 69345SB***2 NOAH J - REF: [BPM***]. Good Day<br> <br> So I won't get my money back that I paid - as your agents never explained to me how to complete the documents - just told me complete and send back. SO I DEMAND A REFUND AS SOON AS POSSIBLE.<br> <br> From: Benefit Payments Mass [Email Removed] <br> Sent: 18 January 2016 04:06 PM<br> To: Joseph<br> Subject: RE: 69345SB***2 NOAH J - REF: [BPM***]<br> <br> Dear Joseph<br> <br> Thank you for your request.<br> <br> You have cancelled when you asked for a surrender. <br> <br> If you have any enquiries please call our Group Schemes Call Centre on ***. Their operating hours are: Monday to Friday from 07:30 to 17:00.<br> <br> 15/02/2016 -Spoke to a Waseema in Group Schemes Customer Services while speaking to her she laughs with a colleague and this is very unprofessional - I demand that she must be dealt with. And no one or their sales consultants have explained to me that there will be no refund for cancelling the policy, all they do is just send the documents and you must complete it without explanation. <br>