Cancellation and Re-Funding clients Bac****!

Item: Old Mutual
Rating: 1
Author: NEO G

Firstly i need to apllaued and congradulate! The few STAFF MEMEBERS that actually go the extra way to make cleint feel important and actually value our business as clients you guys really make Old Mutual grow with intergrity and competency each day... Now over to the Bad News : I processed my Dis-Investment documents with effeciency since i was being told 'Sir the documents you sent are imcomplete' then being the fool that you guys make us i then took time to MAKE SURE i send the correct documents! then today i being told that the is something holding up my RE-FUND," NOW AM BEING TOLD THAT THEY NEED TO CALCULATE THE UNIT PRICE I MEAN WHY MUST IT ALSWAYS BE HARD TO PAY-BACK CLIENTS...ITS VERY EASY TO RUN TO THE TECHNICAL SIDE OF THINGS WHEN HAVING TO PAY-OUT TO CLIENTS! Belinda Hunt | Complaints Assessor OMEM CST Complaints Management Old Mutual Life Assurance Company (SA) Limited Licensed Financial Services Provider +27 (0)21 ********** (fax) ********** (email) --OCM ********** 8-- (reference) "The actual time for a disinvestment request is 15 working days once all the requirements are received. We received your requirements on 26 June 2017 and processed it today, 27 June 2017"... You said it takes 4-5 working days!!! please lets not make each other fools here because i have your emails as proof of what you said earlier on. i know the ways of processing claims and when i signed up for this policy the policy documents or the consultants NEVER I REPEAT NEVER DO THEY TELL US OF THE 'UNIT PRICING' THIS I A ******** OFFENSE! listen there this trying to be technical and give me a long story is really not phasing me and like i said i expect you guys to solve this within the agreed terms and turn-around time. but i also do not want to be made a fool or taken for granted due to my ethnic group because i will go to the Umbuds and Hello peter for this as this the way you guys conduct business when it comes to paying out to clients! i just want this claim to be resolved thats all and i will not lay-rest to this until you guys start taken us serious because i feel like you guys are taken clients for granted!!!

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