Cancellation and Bad Call Centre Service

Another horrific experience, please cancel the tax free investment account and pay the funds into my Standard bank account. The process of accessing the funds is tedious. To make matters worse, I got this over the phone and everything was done telephonically. Now we want to cancel, I was transferred from the service centre, where the gent said only a financial advisor can assist, when I was eventually put through to the financial advisor, he then told me he cannot assist. If I have to go to the branch for everything, I would rather not. I am not happy with the service and the product is not user friendly.