PN
Pamela N
1 reviews | Active since Nov 2020
26 Oct 2023, 14:57
Canceled debit still being debited
The policy I took I had canceled it 31 days before the debit date we had agreed on but you guys are still debiting my account R140 is owed to me I want my money back this is unacceptable old mutual is a **** how can you charge me something that I had canceled..
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
26 Oct 2023, 15:05Good day Pamela
We have received your review and sincerely apologize for your service experience. A complaints assessor will look into the matter and contact you directly if we need additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We have received your review and sincerely apologize for your service experience. A complaints assessor will look into the matter and contact you directly if we need additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply26 Oct 2023, 15:05
Official
Good day Pamela
We have received your review and sincerely apologize for your service experience. A complaints assessor will look into the matter and contact you directly if we need additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We have received your review and sincerely apologize for your service experience. A complaints assessor will look into the matter and contact you directly if we need additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
PN
Pamela N's updateReviewer Update
30 Oct 2023, 08:28I am still waiting and honestly I just want this over and done with.. I don't wanna deal with old mutual anymore.. I just want my money back..
PN
Pamela N's update30 Oct 2023, 08:28
Reviewer Update
I am still waiting and honestly I just want this over and done with.. I don't wanna deal with old mutual anymore.. I just want my money back..
PN
There's nothing written
Pamela N's updateReviewer Update
30 Oct 2023, 09:50There's nothing written
PN
Pamela N's update30 Oct 2023, 09:50
Reviewer Update
There's nothing written
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Pamela N's updateReviewer Update
01 Nov 2023, 13:21I still haven't received the refund, I was told it will take 48hours, 48hours has passed.. CEA***
PN
Pamela N's update01 Nov 2023, 13:21
Reviewer Update
I still haven't received the refund, I was told it will take 48hours, 48hours has passed.. CEA***