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NM
Noko M

1 reviews | Active since Dec 2021

24 Aug 2022, 20:40

Cancelation, dissatisfied client

I am not happy with old mutual, I've been going to different branches for help, instead of assisting they make matters worse. I had two products with them, I canceled one but they still deducting my hard earned cash.

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Replies (3)
Old Mutual
Old Mutual's reply24 Aug 2022, 20:45
Official
Good day Noko 

We received your review of  24 August 2022. 

We apologise for your service experience. We will investigate this matter and contact you to provide feedback. 

Kind regards 

Coleen Aanhuizen 
Old Mutual Complaints Management . 

Best regards,

Old Mutual
Old Mutual's reply29 Aug 2022, 11:31
Official
Good day  Noko 

We refer to your review of 24 August 2022.  

I e-mailed you on 24 August 2022 requesting a bank statement not older than 3 months.   The bank statement on our records is older than 3 months.  
A e-mail was sent to ***. We will prioritise the refund on receipt of the outstanding requirements.  Kindly forward  your bank statement by replying to my e-mail. 

Kind regards 

Coleen Aanhuizen
Old Mutual Customer Complaints 

Best regards,

Old Mutual
Old Mutual's reply31 Aug 2022, 09:43
Official
Good day Noko  

I refer to telephone conversation of 30 August 2022 and previous updates and e-mails.  

In order to process the refund, we require a bank statement not older than 3 months.  Kindly e-mail the bank statement  be replying to my e-mail of 30 August 2022. 

I will close this matter until we receive the outstanding information.  

Kind regards 

Coleen Aanhuizen 
Old Mutual Customer Complaints

Best regards,