Cancelation confirmation
I've been requesting that you send me the correct termination letter. The version I have received repeatedly reflects a termination date of 01/09/2098, which is incorrect.
I have cancelled my policy and will be moving to FNB effective 30th of this month. Unfortunately, FNB is unable to waive the waiting period due to the incorrect termination date reflected in the letter.
Please could you urgently issue the correct letter with the accurate termination date so I can proceed with my transition without further delays
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Replies (2)0
Replies (2)'s updateReviewer Update
22 Jul 2025, 11:20- Confirmation of policy cancellation
- A copy of the policy schedule
- A record of all premiums paid during the duration of my policy
's update22 Jul 2025, 11:20
Reviewer Update
- Confirmation of policy cancellation
- A copy of the policy schedule
- A record of all premiums paid during the duration of my policy
Old Mutual's replyOfficial
22 Jul 2025, 11:38Hi Phumelele
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply22 Jul 2025, 11:38
Official
Hi Phumelele
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management