Cancel Request not Honoured
<p>I requested for one of my Extended family member's Funeral Cover to be cancelled in 2 June 2017. And this was never actioned. I went to the Branch in N1 City, Cape Town and I was assisted by a Lady called Donna Wentzel and she didn't process the cancellation. For the past 2 months my account was still being debited even though my Uncle passed away and I requested the cancellation. </p> <p> </p> <p>So today I went to the Branch with my Bank Statement to request for a cancellation AGAIN and a refund for the month of June and July as they debited my account. I dealt with a Imran Fisher who was rather useless. The only thing he could tell me was I won't be getting a refund and there's nothing he can do. Even though they are the ones who are at fault. </p> <p> </p> <p>He then said he would escalate to his Branch Manager who is on sick leave. When I asked what the escalation process was, he said "I don't know" and when I asked when to expect a call from his Manager he said he can't confirm that either. </p> <p> </p> <p>I'm very dissapointed in Old Mutual as I thought this was a good and dignified company. Clearly I thought wrong, I have so many regrets in having taken out policies from them. </p> <p> </p> <p>Hoping going this route will help me get my money back. </p> <p> </p> <p>Regards </p> <p>Pumza</p>
And there still hasn't been any communication with me from the Branch Manager as per the useless consultant by the name of Imran Fisher.
I went to another branch today to check if the escalation was even sent through and it turns out it wasn't and the only thing they could see on my account is the policy in question was cancelled.
Is this the kind of service I can expect from Old Mutual? I just want this sorted and I can move my business elsewhere. A better place where they take care of their clients.
And there still hasn't been any communication with me from the Branch Manager as per the useless consultant by the name of Imran Fisher.
I went to another branch today to check if the escalation was even sent through and it turns out it wasn't and the only thing they could see on my account is the policy in question was cancelled.
Is this the kind of service I can expect from Old Mutual? I just want this sorted and I can move my business elsewhere. A better place where they take care of their clients.