Mvdw
Marion van der westhuizen
1 reviews | Active since May 2013
18 Aug 2026, 09:41
Cancel my policy
I have been trying to cancel a policy with old mutual group schemes since the 11/06/26 to date its still not cancelled. It is a new policy of R119-00. I want my refund as well as I requested to cancel withing the cooling off period. CCCCR***5 That was my reference number. I have sent two requests and nothing. How difficult is it to cancel a policy.
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Old Mutual's replyOfficial
18 Aug 2026, 09:45Good day Marion,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply18 Aug 2026, 09:45
Official
Good day Marion,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management