CANCEL MY POLICY

The most *********** company ever! I am currently holding on my expense after speaking to two different people for 18min and still on hold..... <br> <br> After I sent an email to old mutual to update my policy details, a MONTH later they emailed me back and say they cannot call me. Then how do you know what details I want to change ??<br> <br> Cherry on the cake: The client service retards say that I do not have any contract/policy but then why do I have a contract and my bank account is being debited??<br> <br> I cannot wait 20min and up my phone bill because of you lack of care and incompetence!<br> <br> Do not call me to say hello from the other side and say sorry! Cancel my contract and pay my money to my linked bank account!!!!