Hellopeter
Share Your Experience
NS
Nkosinathi S

1 reviews | Active since Aug 2017

07 Feb 2025, 14:47

Cancel cover

My dad and i have been calling from the morning to have his old mutual policy cancelled each time the customer service department transfers to retentions the next agent will either be silent or hang up. this is now starting to **** us off.

0
Replies (13)
NS
Nkosinathi S's update07 Feb 2025, 14:48
Reviewer Update
we holding on now for over an 30minutes just to speak to someone
Old Mutual
Old Mutual's reply07 Feb 2025, 15:00
Official
Good day Nkosinathi,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management

Best regards,

NS
Nkosinathi S's update07 Feb 2025, 15:26
Reviewer Update
this is not getting out of hand again you call us ,,, make us hold and drop the call... if this policy debits you will refund premiums we need this ****en policy cancelled this is getting out of hand now
NS
Nkosinathi S's update07 Feb 2025, 15:28
Reviewer Update
Old mutual please cancel that policy we have now had enough of your **** for today my dads number is *** we really had enough  next im posting this twitter
Old Mutual
Old Mutual's reply07 Feb 2025, 15:29
Official
 We sincerely apologize for the frustration you've experienced and understand your urgency regarding the policy cancellation. Please contact us directly at [your contact information] so we can resolve this issue promptly. 

Best regards,

Old Mutual
Old Mutual's reply07 Feb 2025, 15:41
Official
Hi Nkosinathi, we are very sorry to hear this. We can assure you that we are following up regarding this.

Best regards,

Old Mutual
Old Mutual's reply07 Feb 2025, 15:42
Official
HI  Nkosinathi, the policyholder Mr M. Shezi is currently unavailable telephonically. Please advise if your Father submitted an actual cancellation letter to cancel the policy?

Best regards,

NS
Nkosinathi S's update07 Feb 2025, 15:43
Reviewer Update
i have stopped posting this public... if we dont get an agent to contact us by COB today to cancel this cover today i am sending all these post on twitter and even the calls there we made and disconnected by your agents.
NS
Nkosinathi S's update07 Feb 2025, 15:44
Reviewer Update
there is nothing for you to investigate, get a agent to contact us cause we are now busy wasting our airtime, you get someone to call us NOW.
Old Mutual
Old Mutual's reply07 Feb 2025, 15:53
Official
Good afternoon, we have made two telephonic attempts to contact the Policyholder and without success. We have subsequently sent an email from ***

Best regards,

Old Mutual
Old Mutual's reply07 Feb 2025, 15:54
Official
Rest assured that our team is aware of the matter and will be in touch to assist. Our sincerest apologies again for any inconvenience caused.

Best regards,

Old Mutual
Old Mutual's reply07 Feb 2025, 16:02
Official
Hi Nkosinathi, I have successfully reached Mr M Shezi telephonically a few minutes ago. I informed him that we need a signed instruction to cancel any agreement with Old Mutual.  He informed me that he is going to the Old Mutual branch tomorrow to do so. He must take along his ID and banking details and the branch will assist withe cancellation process. 

Best regards,

Old Mutual
Old Mutual's reply07 Feb 2025, 16:10
Official
OMF Phoenix plaza operation hours tomorrow:  Saturday: 08:00- 13:00 

Best regards,