JP
Jo-Ann Pietersen
1 reviews | Active since Oct 2017
03 Jan 2025, 12:29
Calls end with no communication
I have called old mutual twice, and everytime I hold for an agent the call automatically goes to a survey then ends after that, without me even getting a chance to speak to an agent!
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Replies (1)
Old Mutual's replyOfficial
03 Jan 2025, 12:58Hello Jo-Ann, thank you for reaching out to us and sharing your experience. We sincerely apologise for the frustration you've encountered while trying to connect with our customer service team. Your feedback is important to us, and we take it seriously.
A complaint assessor will be in touch with you shortly to address your concerns and ensure that we resolve this matter. We appreciate your patience and understanding.
Regards
Old Mutual Complaints Management
A complaint assessor will be in touch with you shortly to address your concerns and ensure that we resolve this matter. We appreciate your patience and understanding.
Regards
Old Mutual Complaints Management
Old Mutual's reply03 Jan 2025, 12:58
Official
Hello Jo-Ann, thank you for reaching out to us and sharing your experience. We sincerely apologise for the frustration you've encountered while trying to connect with our customer service team. Your feedback is important to us, and we take it seriously.
A complaint assessor will be in touch with you shortly to address your concerns and ensure that we resolve this matter. We appreciate your patience and understanding.
Regards
Old Mutual Complaints Management
A complaint assessor will be in touch with you shortly to address your concerns and ensure that we resolve this matter. We appreciate your patience and understanding.
Regards
Old Mutual Complaints Management