A
Ayanda
1 reviews | Active since Oct 2025
13 Oct 2025, 16:51
Calls are not answer...
Calls are not answered, a policy was opened on my behalf and I don't know that policy
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Replies (1)
Old Mutual's replyOfficial
13 Oct 2025, 18:54Good day Ayanda,
Thank you for bringing this to our attention. We sincerely apologise for the frustration and concern caused by this experience. Please be assured that we take matters of this nature very seriously.
Our dedicated complaints team will investigate the issue regarding the policy opened in your name and the unanswered calls as a matter of urgency. A consultant will communicate with you during business hours to obtain any additional details needed to resolve this promptly.
Kind regards,Old Mutual Complaints Management
Thank you for bringing this to our attention. We sincerely apologise for the frustration and concern caused by this experience. Please be assured that we take matters of this nature very seriously.
Our dedicated complaints team will investigate the issue regarding the policy opened in your name and the unanswered calls as a matter of urgency. A consultant will communicate with you during business hours to obtain any additional details needed to resolve this promptly.
Kind regards,Old Mutual Complaints Management
Best regards,
Old Mutual's reply13 Oct 2025, 18:54
Official
Good day Ayanda,
Thank you for bringing this to our attention. We sincerely apologise for the frustration and concern caused by this experience. Please be assured that we take matters of this nature very seriously.
Our dedicated complaints team will investigate the issue regarding the policy opened in your name and the unanswered calls as a matter of urgency. A consultant will communicate with you during business hours to obtain any additional details needed to resolve this promptly.
Kind regards,Old Mutual Complaints Management
Thank you for bringing this to our attention. We sincerely apologise for the frustration and concern caused by this experience. Please be assured that we take matters of this nature very seriously.
Our dedicated complaints team will investigate the issue regarding the policy opened in your name and the unanswered calls as a matter of urgency. A consultant will communicate with you during business hours to obtain any additional details needed to resolve this promptly.
Kind regards,Old Mutual Complaints Management
Best regards,