Call Centre Staff "Sucks"!!!!!

Item: Old Mutual
Rating: 1
Author: Johann J

On Sunday evening (18/7) I sent an e-mail request to "Iwyze" to contact me re. Marine Insurance. On Monday (19/7) just after 08h00 I received a call from Iwyze which went something like this:- my phone rang and I aswered it only to be "greeted" by "how are you"? I then asked who am I speaking to, only then he intruduced himself. I asked him whether he deals with marine insurance or do I have to speak to someone else. His response was...........WHAT? I immediately discontinued my call and not being surprised, no one has called me back! Now on the back of this, I wonder what the CEO of Old Mutual will have to say about this person, that is (1) ill trained and (2) ill disiplined, who has just cost his Company money!

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Replies (2)

Old Mutual's replyOfficial

20 Jul 2016, 17:45

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards

Coleen Aanhuizen

Old Mutual's reply20 Jul 2016, 17:45

Official

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards

Coleen Aanhuizen

Old Mutual's replyOfficial

25 Aug 2016, 15:28

Dear Johan I referred to your complaint of 20 July 2016 and apologise for the delay in responding. I received confirmation that Mutual and Federal contacted you regarding your complaint. We would like to thank you for bringing this matter to our attention. This feedback is valuable and gives us the opportunity to coach our consultants an improve our service. We hope that future dealing with Old Mutual will be more positive. Kind regards Coleen Aanhuizen Complaints Management Kind regards Coleen Aanhuizen Complaints Management

Old Mutual's reply25 Aug 2016, 15:28

Official