MA
Medorose A
1 reviews | Active since May 2013
29 Apr 2021, 13:02
Call centre service pathetic
All my policy payments get procesed via debit orders but im getting numerous messages of mis payments.Try to contact customer service,hold on for 10minutes and when someone do pick up they cant assist.Holding on for 30 minutes already ....no assistance
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Replies (1)
Old Mutual's replyOfficial
29 Apr 2021, 13:15Dear Medorose A
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply29 Apr 2021, 13:15
Official
Dear Medorose A
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management