IM
Itumeleng M
1 reviews | Active since May 2016
12 Oct 2023, 09:09
CALL CENTRE OFFLINE CANT CLAIM/ENQUIRE
I'm disappointed with Old Mutual. It's a HUGE company to have IVR issues especially because they deal with vulnerable customers. I have 4 covers with them and I'm getting frustrated. Need assistance ASAP and their call centre isn't work since 8am. Not sure if I can seriously trust them to assist when I need help.
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Old Mutual's replyOfficial
12 Oct 2023, 09:12Good day
We have received your review, and we sincerely apologize for your service experience with our call center. A complaints assessor will investigate the matter and contact you directly should we require additional information.
Regards
Shannon Wentzel
Old Mutual Complaints Management
We have received your review, and we sincerely apologize for your service experience with our call center. A complaints assessor will investigate the matter and contact you directly should we require additional information.
Regards
Shannon Wentzel
Old Mutual Complaints Management
Old Mutual's reply12 Oct 2023, 09:12
Official
Good day
We have received your review, and we sincerely apologize for your service experience with our call center. A complaints assessor will investigate the matter and contact you directly should we require additional information.
Regards
Shannon Wentzel
Old Mutual Complaints Management
We have received your review, and we sincerely apologize for your service experience with our call center. A complaints assessor will investigate the matter and contact you directly should we require additional information.
Regards
Shannon Wentzel
Old Mutual Complaints Management