JB
Justin B
1 reviews | Active since Jan 2018
30 Sept 2020, 16:21
Call centre is atrocious
Their call centre service is atrocious. I had to call 3 times and the 3rd I was placed on hold for 10 minutes and when the call rings on the other end there's no one on the line. Call is dead. Really pathetic
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Replies (1)
Old Mutual's replyOfficial
01 Oct 2020, 14:38Dear Justin
Thank you for the review and for taking my call.
I will send you an e-mail with the information and assist in resolving the matter with you directly.
We apologise for the inconvenience caused in this regard.
Regards
Brent Sellidon
Complaints Assessor
Old Mutual Complaints Management
Thank you for the review and for taking my call.
I will send you an e-mail with the information and assist in resolving the matter with you directly.
We apologise for the inconvenience caused in this regard.
Regards
Brent Sellidon
Complaints Assessor
Old Mutual Complaints Management
Old Mutual's reply01 Oct 2020, 14:38
Official
Dear Justin
Thank you for the review and for taking my call.
I will send you an e-mail with the information and assist in resolving the matter with you directly.
We apologise for the inconvenience caused in this regard.
Regards
Brent Sellidon
Complaints Assessor
Old Mutual Complaints Management
Thank you for the review and for taking my call.
I will send you an e-mail with the information and assist in resolving the matter with you directly.
We apologise for the inconvenience caused in this regard.
Regards
Brent Sellidon
Complaints Assessor
Old Mutual Complaints Management