Call centre does not respond to my 'need' that has a huge impact on my SARS filing for 2022

I have sent many emails to their call center asking them to send me a tax certificate for a lump sum received for my tax submission. This took many emails and eventually I only received the standard PAYE docs. Eventually, someone sent me what I need only to find the date on the Tax Certificate has 2023 in the top reference. Hence we cannot upload the certificate that refers to 2023. So, I send emails back explaining this and I receive the same docs back again. What I see here is that nobody actually reads the body of my mail, because if they did, they would know: 1. what I'm asking for and 2. that the certificate is not correct. I need the date corrected in order to submit to SARS