Call Centre collapse!

I've been trying to transfer my Preservation Funds away from Old Mutual for 5 months. Their RFA Call Centre is entirely ***********. Indeed in all my previous dealings with Old Mutual I've found their services to be grossly ***********. I can say this with confidence because I deal with Allan Gray regularly, and their service is superb. What I recommend to other folk is, when logging a call at their Call Centre, log another with their Complaints Department simultaneously. That'll hopefully save you months of frustration, as it seems to be the only thing that helps!